Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Peter F. Drucker
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
A satisfied customer is the best business strategy of all.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The purpose of a business is to create a customer.
Your most unhappy customers are your greatest source of learning.
Do what you do so well that they will want to see it again and bring their friends.
If Franz Kafka were alive today he'd be writing about customer service.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Henry David Thoreau
Our life is frittered away by detail. Simplify, simplify!
The way to gain a good reputation, is to endeavor to be what you desire to appear.
Quality is never an accident. It is always the result of an intelligent effort.